We hope you will be delighted with your order from Rose and Flo Millinery but if you are not perfectly happy our returns are easy. You must notify us of your wish to return or exchange an item within 28 days of receipt. Items are returned at your cost and must be in the original packaging with labels and tags intact. A refund will be issued within 7 days of receiving the item. If the item is faulty we will arrange to collect the item. A refund for the full cost of the goods plus outward postage cost will be made within 7 days of receipt of the returns.